The trauma helpline taking calls from Gaza during conflict and beyond

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The trauma helpline taking calls from Gaza during conflict and beyond
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WARNING: GRAPHIC IMAGES - Weeks after the worst fighting between Israel and Gaza militants in years, a phone helpline in the West Bank is still overwhelmed with calls from Palestinians seeking support

For counselors at the Sawa 121 Palestinian helpline in Ramallah, it is a grimly familiar end to calls in times of conflict, most recently during the 11-day hostilities between Israel and Hamas in May.

Some callers were seeking shelter during Israeli airstrikes or used Sawa's free line to pass messages to their family because they had no phone credit, counselors said. An Egyptian-brokered truce on May 21 ended the fighting which saw 253 Palestinians killed by Israeli airstrikes and 13 people in Israel killed by Palestinian rockets and missiles, medical officials said.Jalal Khader, director of Sawa in Ramallah, said that although the fighting has stopped, the real support work is only just beginning after four wars between Israel and Gaza militants since 2008.

Relying on funding from humanitarian organizations including Médecins du Monde Switzerland and the Austrian Development Agency , Sawa will continue to provide emergency post-war support for another six months.

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