After hiring a contractor to renovate the kitchen at their Wakefield home, Russell and Beth Carman said the project started to go down the drain. At first, they noticed signs of shoddy workmanship. Then larger problems surfaced during town inspections.
Cook also pursued a claim through the Guaranty Fund, but said without a legal and financial background, he never would have made it to the finish line.
NBC10 Boston found the Andover homeowner after reviewing records of the small list of people who had successfully navigated the process in the current fiscal year. Cook’s check arrived about five years after he started the failed renovation project. That type of feedback is coming through loud and clear to Layla D’Emilia, the new undersecretary for the Office of Consumer Affairs and Business Regulation.
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