By contrast, you should invite employees to surface problems early, often, and constructively.
The “bring me a solution” approach can also cause employees to shut down in fear, breed a culture of intimidation, and prevent some problems from surfacing until they’re full-blown crises. Consider the example of one of my clients, James , who is the president of a company working on a disruptive service in his industry. He often has an unpleasant reaction when staff raises problems.
so that he could act on it. Discussing potential issues with him and others in the company also helped us to see problems in a new light. When the issue is presented in the form of a problem statement, it’s much easier to spot the pattern of repeated delays. Because the presenters acknowledge their part in the problem, you know they’re open to being part of solution, not just blaming others. This allows everyone to dig in deeper and identify the root cause of the issue. Perhaps Group Blue needs more resources or isn’t receiving the information they need to complete their work on time.
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