Next time you get a message that makes you feel enraged, anxious or even euphoric, don’t respond right away, says workplace therapist Brandon Smith.
A single incorrect word choice or a misplaced exclamation point could alter how your message is received and undermine your professionalism.
"It's a really, really hard skill to master — most people don't correct it until their 30s or 40s — but you should never send an email when you're feeling extremely emotional," says Smith."People treat emails, Slacks or other online communication like a casual conversation you're having in the hallway, and it's not."Instead, as a rule of thumb, you should"email like it could one day be read aloud in court," he adds.
"When you have a strong emotional reaction to something, those emotions will inevitably come through in whatever message you're typing," says Smith."It's so much easier to inflame an issue than solve one over email."
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