Dallas Mayor’s Action on Chronic Building Permit Delays --
“We've now seen how it keeps Dallas from growing and prospering at a time when we need housing and commercial development, especially in the southern part of our city,” Blackmon said.“You cannot have affordable housing by making building more expensive and when you delay permits, you make building more expensive and housing less affordable,” Dallas Builders’ Association Executive Director Phil Crone said.“We need all hands on deck to solve the problem.
In October, Dallas City Council Members received findings from a Toyota Consulting review of the building department phone center. The consultants found most callers waited at least 15 minutes in a cue before calls were even answered. A flow chart detailed inefficiencies in the call center. On January 31, an executive brought in last year to solve the problems told another city council meeting that progress had been made. But builders lined up at a public hearing that day to complain again about ongoing delays.“It's been way too costly for too long for our members and those trying to house the city,” Crone said.
Mayor Johnson said Dallas must be inviting for new residents and builders who want to serve them. He said resources have been provided but progress has been too slow. “We can't continue down this path where we're not only not making progress, but falling behind,” Johnson said.The manager and other City Council appointees receive a City Council performance review Wednesday.
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