The many human errors that brought down the Boeing 737 Max

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The many human errors that brought down the Boeing 737 Max
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The Verge spoke to a dozen pilots, instructors, engineers, and experts about the 737 Max and its development, rollout, and the two crashes that have claimed the lives of 346 people. What emerged was a story of cascading failure — the many small human errors at every phase of the airplane’s design, certification, and operation process.

The first sign of trouble appeared just after takeoff. Inside the cockpit of PK-LQP, a brand-new Boeing 737 Max belonging to Lion Air, the stick shaker on the captain’s side began to vibrate. Stick shakers are designed to warn pilots of an impending stall, which can cause a dangerous loss of control. They’re unmistakably loud for that reason. But the airplane was flying normally, nowhere near a stall. The captain ignored it.

,” read a Q&A distributed to Southwest Airlines. The subtext: pilots were on a need-to-know basis about . At over 400 mph of airspeed, the airplane was already past its redline. The crew had just a few hundred feet of altitude to work with, and at that speed and altitude, the aerodynamic forces on the airplane would have been immense, making it difficult to control. “Pull up! Pull up!” said Getachew, which they did, in unison, dozens of times over the next two minutes. The airplane barely responded. Mohammed tried to adjust trim with the manual crank located on the center console.

once — not by name, not by description — which is kind of astonishing when you consider that even the seat belts get a mention. The FAA overlooked

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