With less than a month before the tax filing deadline, the IRS says tax season is going smoothly. The agency is investing billions of dollars to improve service and beef up tax enforcement.
The Internal Revenue Service says that beefed up customer service is resulting in fewer hiccups this tax filing season. More than 71 million Americans have already filed taxes this spring.The Internal Revenue Service says that beefed up customer service is resulting in fewer hiccups this tax filing season. More than 71 million Americans have already filed taxes this spring.So far, the IRS says this year's tax filing season is going smoothly.
"Sometimes it's the little things," IRS Commissioner Danny Werfel told an audience at American University last week. "Like that this filing season we added a call-back function on our main 1-800 number, ending the era of taxpayers being required to stay on hold listening to elevator music."-- about half the total it expects by the April 15 deadline — and processed 98% of them.
Even when everything runs smoothly, though, the tax collector is a punching bag. Commissioner Werfel opened his speech at American University with a video clip from the Simpsons, in which Homer is heard loudly booing the IRS.Werfel hopes improved service will help. The agency hired thousands of additional telephone operators last year to help answer questions from taxpayers. It's also opened dozens of new walk-in centers around the country.
This year the IRS launched audits into the possibly improper use of corporate jets. It's targeting billionaires with delinquent tax bills. And it's zeroing in on 125,000 wealthy individuals who failed to even file tax returns for the last six years.
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