The global CrowdStrike outage looks set to save Australia from going cashless

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The global CrowdStrike outage looks set to save Australia from going cashless
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Cash may no longer be king but an unprecedented global outage has put paid to the idea Australia will do away with paper notes and coins anytime soon. Banks, airlines, supermarkets, media organisations and retailers were unable to operate on July 19 after an outage triggered by major cyber security firm CrowdStrike releasing a Windows software update. The ensuing IT chaos was a wake-up call, according to electronic payments systems expert Professor Steve Worthington.

Her calculation is based on consumer preference data from the RBA. The latest 2022 survey, published in June 2023, shows cash made up 13 per cent of total payments, down from 69 per cent in 2007 and 27 per cent in 2019. Dr Zhong said the CrowdStrike outage - hot on the heels of the 2023 Optus outage - didn’t change her forecast but highlighted digital vulnerabilities. “These outages and incidents, that is why we’re not transitioning overnight,” she says.

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