The government trusts the app more than the workers.
the app brings more transparency and citizen oversight to the program. Many activists agree that mismanagement has been a real problem in the work program—but an error-prone, inaccessible app, they say, is not the right solution. Devi, for example, says her photos were uploaded twice every day, yet the app still marked her absent. She’s not alone. Thousands of workers across India have complained that the app malfunctions or does not work in regions with unreliable internet connectivity.
Khakha said the app tends to be glitchier during the second attendance round, and there is no redress for errors. “The government trusts the app more than the workers and their hard work,” Khakha told me.
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