The agency is beefing up its tech team and forming an Office of Technology. Here's what the new department will do.
At the FTC, what having the new Office of Technology will mean in practice is that the amount of what she refers to as in-house “technologists” will roughly double, as they hire about 12 new people. She says that as they create the team, “we need security and software engineers, data scientists and AI experts, human-computer interaction designers and researchers,” and well as “folks who are experts on ad tech or augmented and virtual reality.
“The FTC has been operating in this space for a while,” he adds. “It has done quite a bit with data privacy, and it has sometimes been criticized for not really fully understanding the technology, or the development of the technology, that has undergirded some of the industries that it is charged with overseeing and regulating.”
One of the ways the people working for the new office will be able to help internally at the FTC, Nguyen says, is to function as in-house subject matter experts and conduct new research. She says they’ll tackle issues like “shifts in digital advertising, to help the FTC understand implications of privacy, competition, and consumer protection, or dissecting claims made about AI-powered products and assessing whether it’s snake oil.
Having in-house expertise will help them approach tech questions more independently, Narechania speculates. The FTC will “be able to bring its own knowledge to bear on these questions, rather than relying on the very entities it’s supposed to be scrutinizing for information,” he reflects. “To have that independent capacity for evaluation is really important.”
For Nguyen, she says the big-picture goal of the new office is that they are “here to strengthen the agency’s ability to be knowledgeable and take action on tech changes that impact the public.”
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