Why airlines don’t want to adjudicate disputes over reclining airline seats.
did for our cognitive biases. It opens up a new, counterintuitive, and fascinating way to think about the world that we all take for granted. Their conversation has been edited and condensed for clarity.Mine
There’s such a throughline in this book around air travel. I wonder if air travel signifies some frontier to you in doing the research for this book about ways in which these ideas of who owns what all get smushed in this really complicated and fraught way into fights about spaces on planes.Well, the origin of the book was: I fly around a lot to give talks, and I’m always trying to work on my laptop, and people lean their seats right back into me and squish the laptop into my chest.
When I talk to audiences about that conflict, I always poll them, and it’s amazing to me that invariably half say the person in front is in the right, and half say the person in back is in the right. What’s most amazing is how each side is just amazed that anybody else could have a different view. It feels and looks and seems so obvious, what’s mine, the same way it is to toddlers on a playground. But that little conflict on the airplane seat is not just an accident, it turns out.
So, there is a law for the airplane seat. Every airline has a rule, which is that the person with the button can lean back, but they are super deliberate about keeping that rule quiet. They do want the ambiguity, because the ambiguity is quite valuable to them. So they do put the pressure on the flight attendants to solve it, and they often aren’t sure of the rule themselves.
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