(Reuters) - Kate, Britain's Princess of Wales, appeared in public at the Wimbledon tennis tournament on Sunday, marking only the second public appearance this year by the royal who is undergoing preventative chemotherapy for cancer.
TOKYO : Japan , known for its exacting service standards, is now taking a stronger stance against a growing scourge of customer harassment to protect its legions of service workers from abuse.
A Tokyo Metropolitan Government spokeswoman, noting that kasuhara is worsening in numbers and intensity, told The Straits Times: “There are cases in which workers are subject to character defamation and suffer psychological damage from excessive demands or unjustified complaints by customers.” Pharmacists, supermarket cashiers, bus and taxi drivers as well as front-line staff at ward offices increasingly have the option of anonymity.
The flip side of Japan’s uncompromising service standards is that they unrealistically raise expectations and feed the perception of a hierarchical relationship, experts said. Perpetrators of kasuhara are often imbued with a superiority complex and “look down on people who serve them”, he added, noting that a legitimate complaint may be differentiated from an act of harassment in the tone and attitude adopted by the customer.
The voice-altering technology makes angry people sound calm on the phone, thus shielding workers from the stress that comes from dealing with yelling customers.
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