The Original Pancake House in Norco has seen a surge in business since reopening its dining room last week.
was packed with cars. A small crowd of diners, most of them without masks, spread out around the restaurant’s front door as a hostess greeted guests inside. The wait for a table was around 20 minutes.opened to the public last weekVince Kikugawa, who owns and operates the Norco location of the national pancake franchise with his daughter, Meghan, said he had received approval from Riverside County officials to resume dine-in service last Thursday.
“Some guy drove all the way from San Diego County to come eat. We’ve had people from L.A., Anaheim, Temecula, just all over,” he said. “The word-of-mouth has been tremendous.” For Kikugawa, 75, the decision to reopen was motivated more by financial statements than political ones. Since closing its dining room in mid-March, the restaurant — best known for airy Dutch baby pancakes dusted with powdered sugar — had been doing about 10% of its usual business in takeout orders, he said, not enough to cover rent or utilities. Kikugawa estimated he was about 45 days away from closing the restaurant permanently and laying off 30 employees. “I’ve been in the restaurant business my entire life. I’ve never experienced anything like this,” he said. “We borrowed and invested a lot of money to open and all of it was at risk. We couldn’t stay closed any longer.”Vince Kikugawa says he’s taking every precaution and following CDC safety guidelines at his restaurant: limiting seating, sanitizing tables and chairs, having patrons wait outside or in their cars until a seat is available, and requiring face coverings and gloves for all staff members. Kikugawa, clad in a cloth mask as he greeted diners, said the restaurant had gone “above and beyond” to implement safety measures outlined by the CDC and state officials. The dining area has reduced its seating capacity by half, with tables spaced at least six feet apart. Employees wore masks and gloves, changed them regularly and washed their hands in between. After each guest finished eating, tables and chairs were wiped down and sanitized, along with condiments and plastic menus. Pump bottles of hand sanitizer lined the room.Yaely Morales, a busser who has worked at the Original Pancake House for six years, said she was relieved to return to work but still a little nervous. “It’s been OK so far,” she said. “We’re trying to stay safe, but it’s been really busy.” As of Tuesday, Riverside County has had more than 6,000 confirmed cases of COVID-19, according to numbers on the county’s public health website, and 270 people have died of the virus. Earlier in the week, Riverside County officials signaled they would begin moving forward with business reopenings after Gov. Gavin Newsom
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