Here's the business lesson Reed Hastings learned from his marriage counselor that helped shape Netflix. (via CNBCMakeIt)
But Hastings learned the important concept from an unlikely source – his marriage counselor. "[E]arly in our marriage, we had this great marriage counselor," Hastings, who has been married to Patricia Ann Quillin since 1991, told"He got me to see that I was just lying a lot.
I was saying conventional things like, 'Family's the most important thing,' and then I would stay at work late, you know? And so, it helped so much for him to really show me that I wasn't being that honest." The counselor taught Hastings that you have to be honest, no matter how hard it is, to gain others' trust, and that it's vital to admit mistakes in real time. Hasting said the counselor became a "great CEO coach and mentor," because the lesson in marriage also taught him that "total commitment to the truth, even when it is uncomfortable, is the right way to build a company," too, Hastings told Stahl. So he took that lesson in honesty, which he now refers to as "radical candor," and made it protocol at Netflix, according to Hastings' new book,
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