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In theory, a customer should be able to walk into a restaurant operated by a major fast-food company like McDonald’s or Taco Bell and receive the same food and service they’d get at any of its other locations. But as any fast-food fan knows, this isn’t always the case. The quality of the food and overall experience can vary widely because of poor management or execution by restaurant operators and staff, making some locations a must-visit and others better off avoided.
A Texas McDonald’s restaurant located at 2130 Main Street in Eagle Pass stole the crown as the top-rated location in the country with a weighted score of 8.63 and an average rating of 4.3 on Google. Reviewers have raved about the quality of food, customer service, and the actual look of the restaurant.
“Since this location opened, there has not been a single visit where the food has been completely fresh. The patties on the burgers are always room temp and never hot or fresh. On a rare occasion you will get fresh fries but they drop the ball on the rest of the order,” one reviewer wrote. “They allow customers to sit at the speaker and do not answer until they are done processing the previous customer in line. I always order through the app, and not once have they made the order correctly.
The Burger King restaurants at 12790 NW Seventh Ave., North Miami; 2280 E. Garrison St., Eagle Pass, Texas; 6085 Montana Ave., El Paso, Texas; and 11400 NW 41st St., Doral, Florida, made up the rest of the top five. With a weighted score of -7.48 and an average Google rating of 1.42, the Burger King at 4301 Sunset Blvd., Lexington, S.C. is the worst rated in America.
The other four top-rated Taco Bell restaurants are at 925 FM802, Brownsville, Texas; 402 Dixieland Rd., Harlingen, Texas; 3509 John F. Kennedy Blvd., Union City, N.J.; and 420 S 10th St., McAllen, Texas.On the other hand, the lowest-rated Taco Bell in America can be found at 1519 Saxon Blvd., Deltona, Florida. With a weighted score of -5.56 and an average Google rating of 1.78, this restaurant has racked up plenty of complaints about inaccurate orders and long wait times.
“The food was hot and ready. The staff was very kind and helpful. The place was packed but we had no waiting to be served,” a reviewer wrote.
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