A new report has ranked the best airlines to fly in the U.S. and Canada in 2023, breaking it down by segment—from first class to economy.
, Southwest Airlines was named the best airline for economy/basic economy for the second year in a row, with a score of 827. Delta Air Lines ranked second and JetBlue Airways ranked third. Coming in last place: Frontier Airlines with a score of 705.
“Southwest has always been perceived as a good value,” says Taylor. “Despite declining somewhat in 2023, its lead in the cost and fees segment has been hard to overcome. That’s the key driver in the economy segment.” J.D. Power’s report revealed some other key findings about the state of air travel in 2023. The big takeaway: Revenues are up for the airlines, but consumer satisfaction has declined—down seven points from a year ago. The biggest factor driving this year’s decline: cost and fees.
One big surprise on this year’s report, according to Taylor: the rise in flight crew scores. “Being friendly and helpful when planes are jam-packed is difficult,” says Taylor. “Usually, we see a decrease in scores when travel spaces are crowded and busy. Kudos to the airlines’ staff and crew for managing in a difficult time.”
So where are things headed? “Continued high demand will make air travel comparatively worse, high demand means higher prices—the key driver of airline satisfaction,” says Taylor. “It will also mean more crowded aircraft. Until the pilot shortage is solved and/or demand lessens a bit, it’s likely we’ll continue to a slight decline in satisfaction.”. Or continue on for the lists of the best airlines in North America, segment by segment.
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