The Department of Home Affairs (DHA) plans to expand its service offering through bank branches in the coming months in a move to cut down on growing queues at its offices.
The department has an existing public-private partnership deal with the banking sector, with 27 banks currently enrolled in a pilot to offer Home Affairs services.
The list of branches and services are expected to be expanded which will lead to an increased footprint, the department said in its 2022/2023 annual report. “These partnerships could play a key role in reducing long queues at Home Affairs offices, for example, the use of the banking sector for the intake and collection of smart ID cards and passports.
“The public-private partnership process could also be used for the appointment of a permitting business partner and the acquisition of a permanent DHA head office,” it said.to parliament in February, the department said it is currently conducting a feasibility study on opening dedicated branches inside shopping centres across the country.
It should be noted that no walk-ins are allowed at these bank branches and that citizens will first need to make an online application and book a visit. You can find the individual contact details for each branch
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