The ACP provided affordable internet connectivity to low-income Americans. Since it expired in May, around 100,000 Charter subscribers have had to pull the plug.
The death of the US government's Affordable Connectivity Program is starting to result in disconnection of internet service for Americans with low incomes. On Friday, Charter Communications reported a net loss of 154,000 internet subscribers that it said was mostly driven by customers canceling after losing the federal discount. About 100,000 of those subscribers were reportedly getting the discount, which in some cases made internet service free to the consumer.
“The Real Question Is the Customers’ Ability to Pay” Charter, which offers service under the brand name Spectrum, has 28.3 million residential internet customers in 41 states. The company's earnings report said Charter made retention offers to customers that previously received an ACP subsidy. The customer loss apparently would have been higher if not for those offers. Light Reading reported that Charter attributed about 100,000 of the 154,000 customer losses to the ACP shutdown.
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