Consumer Reports publishes its 2023 Reliability Survey, and there are a few surprises in store. Lexus remains at the top of the list.
Every year, Consumer Reports publishes its rankings of the automotive industry's most and least reliable brands. The independent organization comes up with the ranking via data gathered from owners, as well as from tests it conducts itself.
Each category of problem is assigned a different level of severity. A reliability grid is then created, taking into account the 20 categories. This is combined with the scores obtained from the tests carried out by the group, as well as the results of owner satisfaction surveys. This year, we looked at the rankings for both the most and least reliable brands, as well as the best and worst models for each brand. Because even the best-regarded automaker can produce a defect-prone model.
The firm's most reliable model is the UX SUV with 83 points, while the least recommended is the NX with just 49 points. The compact SUV's score is admittedly disappointing. The vast majority of models carrying the Toyota badge do very well, but a few bring down the average.
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