Double billing, rejected automatic payments and expensive late fees are the most frequent complaints about a toll system with different operators and rules across the state.
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Despite having a TxTag electronic sticker issued by the Texas Department of Transportation for automatic toll payments, he wasn't told for more than a year that his account was not being charged. It took several calls to customer service to find out that his payment method was outdated. In the end, he paid $120 to settle the debt and decided to leave Texas’ toll road system forever.
The Texas Department of Transportation and the North Texas Tollway Authority said they took no official position on the failed toll-related bills discussed during the session. The biggest toll entities in the state are TxDOT, NTTA in the Dallas-Fort Worth area, the Harris County Toll Road Authority in the greater Houston area and the Central Texas Regional Mobility Authority in the Austin metropolitan area. Some of them, like TxDOT, NTTA and HCTRA, issue their own electronic tags. Most of these tags can be used on any toll road in the state.
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