Tesla told employees not to put complaints in writing: whistleblower

Tesla instructed employees to only communicate verbally about complaints so there was no written record, leaked documents show

, Tesla employees were reportedly told to mark reviews and complaints as"for internal use only" and only correspond verbally with customers.

"Each entry also contains the note in bold print that information, if at all, may only be passed on 'VERBALLY to the customer,'" the translation reads."'Do not copy and paste the report below into an email, text message, or leave it in a voicemail to the customer,' it said. Vehicle data should also not be released without permission. If, despite the advice, 'an involvement of a lawyer cannot be prevented', this must be recorded.

"Do not copy and paste the report below into an email, text message, or leave it in a voicemail to the customer," Tesla instructed employees, according to files leaked to Handelsblatt.

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