Over-the-air updates give automakers power that you may not want
Years go by and the car changes hands a couple of times before the current owner takes it into Tesla service to get an unrelated software upgrade that will allow him to keep an internet connection now that 3G is going away. According to Hughes, everything goes just fine at the appointment and the owner drives home without a hitch. At some point soon thereafter, Tesla “calls him to tell him that they found and fixed a configuration mistake with his car.
That “configuration mistake” in Tesla’s eyes was that it should’ve technically been locked as a Model S 60 unless the current customer was willing to pay $4,500 to get the 80 or so miles of range back. It’s worth noting thatthat could’ve fixed the issue but it would require completely disconnecting from Tesla services which is why the customer went to get the software update to begin with.
Hughes pointed all of this out in a long thread on Twitter that went viral on Monday and as of today, he says that the problem in this particular case, and even in another similar situation, seems to be fixed. Of course, we should point out that Tesla for its part hasn’t confirmed or denied this situation and as such, we can only call this a report for now.
This is exactly the type of situation where Tesla would benefit from having some sort of actual public relations department. Then it could simply come out, state the facts from its own side, make public amends to whatever degree, set a precedent, and move on. Instead, we’re all left wondering what the nextThis customer has his full 90 back as of this morning. 🥳
Another customer in a similar boat is also in touch with Tesla and should be getting taken care of by the end of the week.
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