Telkom has been instructed to amend or withdraw the advertisements.
The Advertising Regulatory Board has ruled that Telkom misled customers with an advert relating to its international roaming services.
“If he had known that he could not activate full international roaming, he would have taken other measures before his trip to France,” the complaint reads. “Pre-paid customers can only activate international roaming for a pre-paid number by going to a Telkom store,” it said.For both Contract and Prepaid customers NB — Before travelling, fill in the form found at thisYou should get confirmation from Telkom either via SMS, call, or email. Alternatively, visit your nearest Telkom Mobile store.
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