This article warns about a tech support scam that uses fake pop-ups, urgent audio, and requests to install remote access software. It highlights three red flags to recognize a scam and provides steps to take if you encounter one.
In an email we received from Janet D., she shared her recent unsettling experience. Here’s what she described: 'I received a pop-up that froze my computer and read, ‘Access to this system is blocked for security reasons’ from Windows Defender Security Center. It came with an audio message and siren.' Janet did what many might do in such a panic-inducing situation: She called the number displayed on her screen.
She was instructed to press Ctrl + Shift + Esc, unfreezing her computer, but the instructions didn’t stop there. The scammer directed her to download software from UltraViewer.net, a legitimate remote access tool often exploited by bad actors. Here’s what you should know if you ever encounter a similar scam. GET SECURITY ALERTS, EXPERT TIPS - SIGN UP FOR KURT’S NEWSLETTER - THE CYBERGUY REPORT HERE 3 red flags to recognize a tech support scam 1) Unsolicited pop-ups claiming to be from Microsoft or other security services: Janet’s story highlights a common scam tactic, which is fake alerts masquerading as official warnings. Microsoft and other legitimate companies do not issue pop-ups with support numbers or direct you to download remote access software. 2) Urgent audio and visual cues: Scammers create a sense of urgency with sirens, flashing messages and warnings of dire consequences to push victims into immediate action without thinking critically. 3) Requests to install remote access software: Scammers often use tools like UltraViewer, TeamViewer or AnyDesk to gain access to victims’ systems. While these tools are legitimate for remote tech support, downloading them at the request of an unknown party is a red flag. DON'T GET CAUGHT IN THE ‘APPLE ID SUSPENDED’ PHISHING SCAM Steps to take if you encounter a scam like this If you come across a scam, it's important to act quickly and take the following steps to protect yourself and your informatio
Tech Support Scam Cybersecurity Phishing Remote Access Online Safety
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