It has prevented thousands of low-income taxpayers from collecting their federal tax refunds.
: The backlog, which has worsened since last year, has prevented thousands of low-income taxpayers from collecting their federalThe national taxpayer advocate Erin Collins, who identifies problems within the agency and recommends changes, said she believes the IRS has turned a "turned the corner" from the "crisis" she highlighted in"Not to be overly dramatic, but during the last four years, I believe we have progressed from a place of despair to a place of hope and...
However, as of April 2024, the service was taking over 22 months to resolve identity theft cases, preventing the victim from collecting a return, according to the report. Despite not answering most of the calls it received, IRS employees collectively spent 1.1 million hours, or 29% of their time, waiting to receive calls, according to the report.
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