Kroger has returned to San Antonio, a market long dominated by hometown grocer H-E-B and its rival Walmart. It doesn't have stores, but it has a 'hub' and 'spoke.'
Instead, the Cincinnati-based grocer has opened what it calls a “spoke facility” on the East Side and rolled out delivery service for groceries and other products from there.
It and a sister facility in Austin work with a just-opened 350,000-square-foot automated fulfillment center in Dallas — Kroger calls it a “hub” — where people and robots prepare orders and get them moving. It’s not Kroger’s first foray in San Antonio: It operated 15 stores here until closing them in 1993 amid a labor dispute. It’s re-entering the market with a delivery-only model it says has worked in other markets.Four things you should know about Kroger as it returns to San Antonio this yearTo order delivery from Kroger in San Antonio, customers visit its website or app, create an account, enter their location, select items, choose a time slot and wait for a driver to arrive.
But San Antonio customers have access to Kroger’s paid membership program, which includes unlimited free delivery on orders over $35, Martin said.
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