A store manager poured the water over the customers, severely injuring them, after they complained about an incorrectly prepared order, the lawsuit alleged.
Two Taco Bell customers say they sustained serious burns when a manager at a Dallas store poured scalding water on them as they complained about an incomplete order, a lawsuit claims.
Taco Bell’s parent company Yum! Brands, and a regional franchisee entity, North Texas Bells, which are also named in the suit, did not respond to requests for comment. The department said a Taco Bell employee also claimed to have been assaulted. Grinke denied the allegation and said: “It is hard to imagine a scenario where it would be okay to pour scalding water all over a female minor.”
When they asked for their order to be corrected, the employees refused, one employee challenged C.T. to a fight, and then a manager who they hadn’t spoken with poured a bucket of hot water on the two, dousing C.T.’s face and getting the water on the chests of both plaintiffs, the suit said. Family members rushed Davis and C.T. to a hospital, where some of Davis’ skin came off with her clothes as she was treated and she ended up with deep burns to her chest and stomach, the suit said. Both were transferred to Parkland Memorial Hospital for additional treatment.
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