T-Mobile callers were having trouble connecting to Dallas' 911 system recently. Prolly because nobody remembers you can use a phone for, you know, talking.
The Dallas Police Department's 911 call center has faced long response times. Twice in a little over a week, people using T-Mobile couldn't even get through to DPD.Twice in a little over a week, T-Mobile customers in Dallas weren’t been able to call 911. It’s a problem that’s cropped up in the past and still occurs occasionally today.
The outage in 2020 was blamed partially on issues with T-Mobile’s own network. The problem, according to the FCC, was “compounded by a temporary routing flaw in a single location and two previously undetected flaws in third-party software.” These agreements with the FCC were similar to another one T-Mobile reached after similar problems in 2014.
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