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International airports across the country have been hit by a “technical outage” affecting departures and arrivals. The outage is impacting SmartGate kiosks — automated border control points that use facial recognition ePassports to check travellers’ identity — the Australian Border Force said. Sydney Airport says it is currently experiencing delays at immigration, with passengers being manually processed instead.
“Passengers travelling today are encouraged to check with their airline regarding the status of their flight, and leave plenty of time when travelling to the T1 International Terminal. “We apologise for the disruption and appreciate everyone’s patience as the issue is being resolved.” A spokesperson from Melbourne Airport said queues were long however have now mostly dissipated. The ABF said additional officers were being deployed to help manually process passengers.
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