ENVIRONMENT: PROVIDE high-level support for user and infrastructure environments ensuring careful and optimal call management and efficiencies as the next Support Engineer sought by a dynamic Internet Service & Network Specialist. You must be available to provide after-hours standby support. The ideal candidate must be A+/N+ or MCSE Certified or have a relevant IT tertiary […]
PROVIDE high-level support for user and infrastructure environments ensuring careful and optimal call management and efficiencies as the next Support Engineer sought by a dynamic Internet Service & Network Specialist. You must be available to provide after-hours standby support. The ideal candidate must be A+/N+ or MCSE Certified or have a relevant IT tertiary qualification with 3+ years’ experience delivering End User Computing Support Services in a customer environment.
Correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.Level and Specialist Support within the group as well as customer vendors.Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate.Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager.
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