This article discusses the various support and maintenance tasks involved in managing the BW Platform, including incident troubleshooting, problem management, change management, documentation, system downtime planning, and testing activities.
1st & 2nd level support for incidents (troubleshooting and resolving) for BW Platform as perRaise and lead PM ( Problem Management ) tickets as identified for BW Platform as per defined SLAs.Action and coordinate CM ( Change Management ) tasks and tickets as required for BW Platform.Create and update management and technical documents in Confluence.
Support with Go Live preparation and support during Go Live (could be on weekends, lateCoordinate with Application teams, interface partners, support teams and other module consultants.Creation of ODP, RFC, SDA, SDI, File and DB connections for source systems.Understanding of BW Modelling techniques.Planning and coordination for system downtime during maintenance windows.– Participation in Test Analysis and Testing activities as per XRAY functionality.– Preparation of testing documents and perform internal testing for change requests.– Preparation of test cases.Creating pertinent system design, technical and functional documentation.Exploration and documentation for new BW functionality and tool
Support Maintenance BW Platform Incident Troubleshooting Problem Management Change Management Documentation System Downtime Planning Testing Activities
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