This week Sue talks about the Ofcom investigation into poor performance at Royal Mail
after it was revealed more than a quarter of first class mail was not delivered on time in the past year.
Nor do I buy into that ‘oh well, it’s all online now so what do you expect’ schtick. Yes, there has been an inevitable drop in mail volumes as the world moved into a digital age but not everything arrives with a ping in your inbox. The Royal Mail is the Royal Mail. In fact, I would argue that delivering letters is a public service and if it’s going wrong then action needs to be taken and swiftly.
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