Parents are calling for compensation after their sons waited nearly 20 hours on a coach at the Port of Dover at the weekend without food
When asked for her assessment of the ferry companies and port organisations, Ms Becker said: “I think they need to start putting customers first, before the profits, and they need to start taking the duty of care seriously.Ms Morley agreed: “I don’t know whether P&O will compensate families and give them money back, but they should do really, there’s a lot of people who would struggle to pay for their kids to go on a holiday of a lifetime skiing – what a disaster for them.
“They will miss a day’s skiing now, because they should have been arriving in Austria now and would have had their first day on the slopes tomorrow – and they are going to be absolutely shattered.” Debbie Morley thought P&O ferries should look to provide compensation after school trips faced hours and hours of waits
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