The Seattle-based bean pusher is being urged to brew up ways to expedite wait times.
Grieving parents distraught after teen son, friend disappear in waters off NYC park as search continuesWith sales sputtering, Starbucks is laying on the BOGO deals and a new value bundle offer -- but experts warn there's more to be done to increase customer loyalty. Starbucks is being urged to brew up ways to expedite wait times.Hundreds of coffee products recalled over concerns of botulism contamination“There are gripes about wait times, the standard of service, and the ambience of cafes.
But lowering prices, he noted, is “basically an attempt to paper over the cracks,” suggesting that climbing wait times are the underlying reason for customer base loss.“We have customers coming to our stores today, or on mobile order pay, who don’t fulfill their transaction because of wait times,” Starbucks CEO Laxman Narasimhan said earlier this year, per Daily Mail.
While the company previously denied being understaffed, Narasimhan said that the java giant sees “opportunities” to improve the speed of service, although he did not detail if the company had concrete plans to address the issue.“One of their first actions should be to reinvent the mobile ordering and payment platform — which Starbucks pioneered — to once again make it the uplifting experience it was designed to be,” he wrote.
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