Starbucks is changing its policy, requiring customers to make a purchase before using restrooms or sitting in cafes. The new code of conduct aims to create a better environment for paying customers and addresses concerns about disruptive behavior.
Starbucks on Monday announced it is reversing its open-door policy , requiring customers to make a purchase before using its restrooms or sitting in its cafes. The decision comes with the implementation of a new code of conduct that will be posted in all company-owned North American stores. This code prohibits discrimination or harassment, consumption of outside alcohol, smoking, vaping, drug use, and panhandling.
A Starbucks spokesperson, Jaci Anderson, stated that the new rules aim to prioritize paying customers, noting that most other retailers already have similar policies. Anderson emphasized the company's commitment to creating a welcoming and comfortable environment for all customers. 'By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone,' she said. The code of conduct warns that violators will be asked to leave, and may have the police called if necessary. Starbucks stated that employees will receive training on enforcing the new policy.The reversal of the open-door policy marks a shift from a 2018 decision implemented after two Black men were arrested at a Philadelphia Starbucks for not making a purchase during a business meeting. The incident sparked a national conversation about racial bias and sparked a change in Starbucks' policy. At the time, then-Chairman Howard Schultz stated he didn't want people to feel 'less than' if they were refused access, saying, 'We don't want to become a public bathroom, but we're going to make the right decision a hundred percent of the time and give people the key.' However, in recent years, employees and customers have faced issues with unruly and dangerous behavior in Starbucks stores. In 2022, Starbucks closed 16 stores nationwide due to repeated safety concerns, including drug use and other disruptive behaviors that threatened staff. The new policy is part of a broader effort by Starbucks' new chairman and CEO, Brian Niccol, to revitalize the company's sales and recapture the community coffeehouse atmosphere it once had. Niccol has acknowledged the challenges posed by long drive-thru lines, mobile order backups, and other issues that have made visits less enjoyable.
Starbucks Open-Door Policy Code Of Conduct Customer Purchases Restroom Use Cafe Use
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