Starbucks is implementing a new policy requiring customers to make a purchase to remain in its stores or use restrooms. The change aims to address safety concerns and disruptive behavior, reversing the company's 2018 open-door policy.
Starbucks has announced a significant policy shift, mandating that customers make a purchase to remain in its stores or utilize restrooms. The new rules, slated to be posted in all company-owned stores across North America, aim to curb disruptive behavior and ensure the safety of both staff and paying customers.
The Associated Press reports that this change reverses the company's 2018 open-door policy, which was implemented following backlash over the arrest of two Black men at a Philadelphia store. Starbucks asserts that this updated code of conduct is part of its ongoing efforts to cultivate a more comfortable environment for all.Starbucks' revised policy requires customers to make a purchase if they wish to stay in the store or use its facilities. It also prohibits smoking, vaping, drug use, panhandling, and bringing outside alcohol onto store premises. Violators of the policy will be asked to leave, and law enforcement may be called if necessary. To facilitate the enforcement of these rules, Starbucks employees will receive training on the new policy.The specifics regarding how strictly Starbucks intends to enforce these new rules, and what precise scenarios might trigger law enforcement involvement, remain unclear. Starbucks has not elaborated on the training employees will receive to handle potentially challenging situations or customer pushback. 'We want everyone to feel welcome and comfortable in our stores,' stated Starbucks spokesperson Jaci Anderson. 'By establishing clear expectations for behavior and the use of our spaces, we can create a more conducive environment for all.' Anderson further emphasized that these changes align with policies already in place at numerous other retail establishments. Starbucks clarified that the new Coffeehouse Code of Conduct is not intended to exclude anyone but rather to foster a more welcoming and comfortable ambiance for all customers. 'We want everyone to feel welcome and comfortable in our stores. Implementing a Coffeehouse Code of Conduct is something most retailers already have and is a practical step that helps us prioritize our paying customers who want to sit and enjoy our cafes or need to use the restroom during their visit. This means our cafes, patios, and restrooms are for customers and partners. By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone. These updates are part of a broader set of changes we are making to enhance the cafe experience as we work to get back to Starbucks,' the company stated.Starbucks introduced its open-door policy in 2018 following a highly publicized incident where two Black men were arrested at a Philadelphia location while waiting for a business meeting. The incident, captured on video, sparked widespread criticism and prompted then-Chairman Howard Schultz to implement the policy to make stores more inclusive. However, the policy subsequently led to safety concerns for employees, with reports of drug use and other disruptive behaviors. In 2022, Starbucks closed 16 stores in response to recurring safety issues, citing incidents that endangered both staff and customers.
Starbucks Policy Change Open-Door Policy Customer Purchase Restroom Access Safety Concerns Disruptive Behavior
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