Starbucks’ new CEO, Laxman Narasimhan, decided he needed some on-the-job experience before taking over the reins of the company on March 20.
But instead of just poring over spreadsheets, the business leader decided to don a barista’s green apron and pour drinks. It’s a job he intends to keep now that he’s in charge of the coffee giant.
“It was startling to me, how many we had,” he told the Journal. “We’ve got things to do to become more disciplined.” Narasimahn explained to employees that his time in the stores helped him better understand what works well, and what areas still need improvement in Starbucks locations around the world. In a letter to Starbucks employees, he thanked the many people who helped immerse their new boss into the company’s culture.
Starbucks has faced numerous challenges recently, including trying to hold onto employees in a difficult job market. In 2021, the company vowed to raise its minimum wage to at least $15 an hour in 2022 to help bring in more workers.
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