Starbucks implements a new code of conduct in its North American stores, prioritizing paying customers and banning disruptive behaviors like drug use, panhandling, and alcohol consumption.
Starbucks announced on Monday that it is implementing a new code of conduct in all company-owned North American stores, effectively ending its open-door policy . The revised policy aims to prioritize paying customers and create a more comfortable environment for everyone. The code of conduct outlines several prohibited behaviors, including discrimination or harassment, consumption of outside alcohol, smoking, vaping, drug use, and panhandling.
Violators will be asked to leave the premises, and the store may contact law enforcement if necessary. Starbucks spokesperson Jaci Anderson stated that most other retailers already have similar rules in place and emphasized the company's commitment to ensuring a welcoming and safe experience for all patrons.This change marks a reversal from the open-door policy introduced in 2018 following the arrest of two Black men at a Philadelphia Starbucks who had not made a purchase. The incident sparked national outrage and prompted the company to review its practices. However, in recent years, employees and customers have raised concerns about increasing unruly and dangerous behavior in stores, including drug use, disruptive conduct, and safety threats. Starbucks has closed several locations nationwide due to repeated safety issues
Starbucks Open-Door Policy Code Of Conduct Customer Behavior Safety Concerns
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