Starbucks is implementing a new code of conduct in its North American company-owned stores, reversing its previous open-door policy. The code aims to create a more comfortable and safe environment for paying customers by prohibiting activities such as drug use, panhandling, and disruptive behavior.
Starbucks is implementing a new code of conduct in its North American company-owned stores, reversing its previous open-door policy. The code, which will be posted in all locations, aims to prioritize paying customers and create a more comfortable environment for everyone. The rules prohibit discrimination or harassment, consumption of outside alcohol, smoking, vaping, drug use, and panhandling. Violators will be asked to leave, and the store may contact law enforcement if necessary.
Starbucks spokesperson Jaci Anderson stated that most other retailers already have similar policies in place and that the changes are designed to enhance the experience for paying customers. The move comes after a series of safety concerns and incidents in Starbucks stores across the country. These included drug use, disruptive behavior, and other issues that threatened staff safety. The company faced criticism for its previous open-door policy following the arrest of two Black men at a Philadelphia Starbucks in 2018. The incident, captured on video, sparked national outrage and highlighted the need for clearer guidelines regarding store access and behavior. Starbucks emphasized its commitment to inclusivity and ensuring that all customers feel welcome, but the new code seeks to balance this with the need to maintain a safe and productive environment for both employees and patrons
STARBUCKS CODE OF CONDUCT CUSTOMER EXPERIENCE SAFETY CONCERNS RETAIL POLICIES
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