The operational problems the Newport Beach-based chief inherited were more deep-rooted and dire than investors and analysts had appreciated.
, the star CEO who fixed Orange County-based Chipotle and Taco Bell, to turn around its fortunes, it triggered a frenzy on Wall Street. The stock popped 20% in a matter of minutes and racked up its biggest one-day gain ever as investors and analysts, one after another, gushed about the move: “dream hire,” “exceptional,” “hall of fame restaurant CEO.
”kept his primary office in Newport Beach , has only managed to deliver tepid signs that his makeover of Starbucks is working; the stock rally, unlike at Chipotle, quickly stalled out; and even some of those uber bulls are starting to get anxious. It’s not so much that they’ve lost confidence in Niccol — most of them still rave about him — but rather that the operational problems he inherited at Starbucks were more deep-rooted and dire than they had appreciated. Possibly to the point, some of them worry, that even Niccol can’t turn around the company fast enough to keep investors from abandoning the stock. It’s been listing sideways for most of his tenure, with shares down 4% since they posted that wild rally the day he was named CEO. “For me, the real surprise has been the amount of time and effort and investment needed to operationally clean up Starbucks,” says Danilo Gargiulo, an analyst at Bernstein in New York who covers restaurant stocks. Gargiulo was one of the many analysts who had quickly lifted his Starbucks stock rating and price target after the Niccol hire, calling him the “perfect CEO” to orchestrate the comeback. In all, the number of buy ratings on the stock soared more than 60% in a matter of days, Bloomberg data show. Even the activist firm Elliott Investment Management, which had amassed a large position in Starbucks, rushed to heap praise on Niccol, calling his hire a “transformational step forward for the company.” Gargiulo had acknowledged back then that it’d take a while for the strategy to take hold and says he isn’t giving up on the stock yet. But, he admits, he thought they’d be further along by now. He’s ratcheted down his price target for the stock to $100 from $115 — part of a broader decline in analysts’ average forecasts over the past year — while keeping his “outperform” rating.A spokesperson for Starbucks and for Niccol declined to comment, saying the presentation that management gave in January reflects the company’s position. Niccol told investors that day that the turnaround plan was running ahead of schedule. “Our progress, the pace of change, and the opportunity ahead of us, I am unbelievably confident,” he said.Much of Niccol’s plan hinges on ‘Back to Starbucks’ — a push he initiated to reestablish the chain’s image as a comfortable hangout rather than the quick-stop coffee depot it had become. That previous model, powered by a focus on the company’s take-out business, led to years of stagnant growth. The campaign has touched nearly every aspect of the customer experience, from trimming the sprawling menu to store renovations — at a price tag of about $150,000 apiece — that aim to restore the cozy, cafe-like atmosphere the Starbucks brand was built on. The idea is to encourage clients to linger and, in turn, spend more. Niccol for the most part has expressed satisfaction with the progress that’s been made, as he did in January. Last week, though, he sounded a bit like the surprised Wall Street crowd when he acknowledged some things haven’t gone as quickly as he’d like. Starbucks franchisees and store employees immediately grasped the concept, he said on a Semafor podcast, but there was some reluctance to it in the corporate office in Seattle. The plan was an abrupt change after they had spent so much time focusing on the takeout-order business. “It challenged a lot of the work they were doing,” Niccol said. He’s pressing his executives to pick up the pace. He wants faster decisions and faster execution of those decisions. “Speed matters,” he said. “We still have an opportunity to be a lot better.” The company’s numbers have started to improve of late: Global sales at established locations rose 4% in the last quarter, the fastest growth in two years and more than even the most optimistic analyst forecast. Niccol’s team also gave a stronger-than-expected outlook for 2026. For the biggest Niccol bulls, those results are just a sign of things to come. And over the winter, the stock staged a rally for a couple months, climbing more than 16% before sliding again in March. Jamie Meyers, a senior analyst at Laffer Tengler Investments, called the operational improvements that Niccol’s made so far “pretty impressive” and said he believes earnings growth will pick up. “Turnarounds take time, investors get frustrated,” Meyers said. Laffer Tengler had purchased more Starbucks shares when Niccol took over. “It’s taking longer than we like, but not longer than expected.” Business in general isn’t great right now for the restaurant industry. As workers’ wage growth stagnates, their dining-out budgets are getting squeezed. Starbucks’s stock, while lagging the broader equity market, has performed in line with its peers, edging out the S&P Restaurants Index over the past 18 months. The stock, though, remains 27% below the all-time high it hit in 2021. And “sell” ratings, a label only handed out sparingly on Wall Street, are starting to pile up. There are six today, according to data compiled by Bloomberg. The day after Niccol was appointed, there were none. What’s more, at around $99, analysts’ average 12-month price target is just 8% above the current price. This has caught the attention of Kevin McCarthy, senior research analyst and managing director at Neuberger Berman. In some ways, he says, turning around Starbucks is a much tougher task than fixing the problems at Chipotle, which is a newer, more nimble business. “It is a big challenge,” says McCarthy, whose firm holds Starbucks shares in some clients’ portfolios. “It’s about dealing with a multi-faceted, legacy coffee business in a world that has changed.” “It’s hard to see a path to meaningfully higher numbers from here or a meaningfully higher price,” he says. “But I’m still rooting for the guy.”Macy’s posts strong Q4 results but a reserved outlook reflects uncertainty around tariffs, Iran warWhat to know about the planned Saturday, March 28 ‘No Kings’ protests in Southern California15 hospices incorporated in a single day, in a single suite in Van NuysCalifornia governor debate abruptly canceled amid controversy over who was invited to attendGranada Hills Charter High wins state Academic Decathlon
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