[LISTEN] ‘Despite economic growth of 1% to 1.2% for 2022, we were able to generate a return sufficient to adequately reward our shareholders,’ SBGroup CEO Sim Tshabalala on SAfmRadio MarketUpdate with FifiPeters. Moneyweb StandardBankDividend
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What’s the strategy – or does answering that perhaps give your competitors insights into how you are able to woo their client base into your branches? SIM TSHABALALA: Fifi, we are firmly focused on increasing client experience. We measure the way our clients feel about us, both in the retail part of the business and in the wholesale part of the business. We measure the number of products they have with us, and we measure how much they’re willing to pay. So that’s the first thing that you do.
Okay. So let’s talk about the business outside South Africa then, where you also reported quite strong growth in revenues, but where we have also seen interest rates over in those countries rising – and in some cases rising by even more than interest-rate increases in South Africa, and in some cases where inflation is even higher than inflation here at home. How are those customers holding up in this environment? SIM TSHABALALA: Fifi, businesses in our East Africa region grew by 35%.
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