SpaceX is refusing to restore Internet access to numerous of its expensive dishes that it blocked in South Africa for being used by customers who had bought their equipment and taken up roaming plans through an unauthorised reseller. Starsat Africa, the reseller, is offering customers a discounted unblocked dish as a replacement, but at an additional cost.
SpaceX is refusing to restore Internet access to numerous of its expensive dishes that it blocked in South Africa for being used by customers who had bought their equipment and taken up roaming plans through an unauthorised reseller . In addition, the reseller — Starsat Africa — has advised customers that it cannot replace their bricked dishes used to connect to the satellite Internet service without an additional cost.
Instead, it is offering that they buy a discounted unblocked dish for R5,999, not including import tax and shipping. This puts the total price of the replacement kit at around R8,000. In addition to the original price of R14,999 for their first kit, they would have to spend around R23,000 for functional equipment, not including the subscription cost. Starsat Africa and several of the impacted customers have contacted Starlink’s support channels to try and get the kits unblocked so that they can be migrated to the customers’ own names. This way, they hope to resolve Starlink’s issue with the accounts not being controlled by the customers themselves
Spacex Internet Access Dishes South Africa Customers Equipment Roaming Plans Unauthorised Reseller Starsat Africa Replacement Functional Equipment Subscription Cost Starlink Support Channels
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