CHICAGO, Jan 6 ― Southwest Airlines promised yesterday a thorough review of an operational collapse that stranded thousands of passengers at the end of the year after a union...
CHICAGO, Jan 6 ― Southwest Airlines promised yesterday a thorough review of an operational collapse that stranded thousands of passengers at the end of the year after a union leader said the carrier had not identified how to avoid a repeat.
“They don't know what it is that they're going do in terms of corrective action because they haven't sat down and run the post-mortem on it,” he told Reuters. Brokerage Raymond James estimated the meltdown could cut Southwest's projected revenue growth by more than half in the fourth quarter, equivalent to a hit of about US$515 million in lost revenue.The White House has said Southwest “failed its customers”. Citing the carrier's meltdown, lawmakers have been pressing the Biden administration to hold airlines accountable for mass flight cancellations.
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