The Southwest Airlines meltdown over the year-end holidays may cost the airline up to $825 million
The airline, the nation’s largest domestic carrier, said the cost of canceling more than 16,700 flights between December 21 and 29 will be somewhere between $725 million and $825 miilion. A bit more than half the cost - between $400 million and $425 million - will come from lost ticket revenue that will be refunded to customers.
The costs also did not include any estimate for lost bookings in the future from customers who decide they no longer want to fly on Southwest, or the cost of upgrading its computer systems, specifically its crew scheduling system, which has been blamed for much of the service meltdown.
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