Southwest Airlines is handing out $300 in frequent flyer miles to customers impacted by the carrier's meltdown as it continues to sort through lost luggage.
has offered bonus frequent flyer miles to customers impacted by the carrier's recent widespread cancellations and ongoing lost baggage woes as it tries to restore its damaged reputation.
In an email to customers Tuesday and obtained by FOX Business, Southwest CEO Bob Jordan said the offer of 25,000 Rapid Rewards points worth upward of $300 was a "gesture of goodwill," asking that the recipients "please accept my personal apology."Southwest emphasized in an email tothat the bonus points are in addition to customers' reimbursements and refunds on flights and incidental expenses related to their recent travel disruptions.
"I know that no amount of apologies can undo your experience," Jordan wrote in the offer to customers. "For those who have requested refunds, reimbursements and/or are waiting to be reunited with lost bag, those processes are being handled with great urgency, and we appreciate your patience."Apparently, customers were quick to take Southwest up on its offer.
Travelers wait in line for Southwest Airlines luggage services to recover their luggage after major service interruptions at Midway International Airport Dec. 27, 2022. One of the individuals tweeted, "Hey @SouthwestAir I appreciate your Rapid Reward bonus points gesture email sent today but I am now having Xmas airport [post-traumatic stress syndrome] through your website too."
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Southwest apologizes for mass flight cancellations, offers $300 voucherSouthwest Airlines apologized Tuesday for canceling over 15,000 flights during the holiday season and offered a $300 voucher in the first step of a long journey toward winning back customers' trust.
Read more »
The Best Printers for Under $300, According To Small Business OwnersSmall business owners — some of the most qualified people in the home office game — told us which affordable printers to buy.
Read more »
Zoe’s Kitchen in Mountain Brook closes: 1 left in Birmingham areaZoe’s Kitchen, founded in Birmingham, has one location left in the the area after the closing of another restaurant.
Read more »
Southwest Offers 25,000 Frequent Flier Points To Travelers Affected By Mass CancellationsCertain travelers can redeem the points, worth roughly $300, in addition to refunds and reimbursements.
Read more »
Southwest Airlines agent helps San Antonio woman in hour of needSouthwest Airlines was in the news this past week for adding to a travel mess over the holidays. But, one woman is singing the praises of a ticketing agent for helping her on her mother’s last day.
Read more »
Southwest Airlines scrubs more than 130 flights after resuming 'normal' scheduleSouthwest Airlines again canceled dozens of flights after returning to a more regular flying schedule following a winter storm-related meltdown last week.
Read more »