Southwest Airlines CEO Bob Jordan has a number of excuses for what’s causing travel chaos for customers. He’s also very sorry.
Southwest Airlines CEO Bob Jordan dropped a video statement Tuesday night to explain the airlines’ disastrous week of canceled and delayed flights—kind of—just one day after the U.S. Department of Transportation announced plans tothe airline’s hellish holiday season. “Here's why this giant puzzle is taking us several days to solve.
“After days of trying to operate as much of our full schedule across the busy holiday weekend, we reached a decision point to significantly reduce our flying to catch up.” Jordan said Southwest will continue to fly a reduced schedule for the next few days, and hopes to return to normal by next week. He also acknowledged that the conditions the airline’s workers have faced as they deal with the issues have been unsavory—adding that he’s “apologizing to them daily” and vowing to make improvements.
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