Southwest Airlines is apologizing tonight to customers and employees for challenges it calls, 'unacceptable.' There are widescale disruptions of Southwest Airlines flights in the form of delays and cancellations across the country including at Oakland Int
A southwest captain explains why the airline had to cancel at least 70% of scheduled flights across the U.S.Southwest Airlines is apologizing tonight to customers and employees for challenges it calls, "unacceptable."
"Our processes, our IT, our infrastructure just wasn't there to support the operation and unfortunately our customers are bearing the brunt of it," he continued.Unlike other airlines that use a hub and spoke system, Southwest often flies point to point. "We just decided to leave her bag there and that we would pick it up later today when things calmed down," said Alameda resident Tessa Bajema, whose mother's flight to Phoenix was canceled."This is going to continue until there is a sweeping change to the way Southwest operates," Murray said.
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