Southwest Airlines will survey customers on its luggage policies.
Bags fly free is one of Southwest’s many famous perks that have stayed with the airline for over 50 years.. is seeking customer feedback on possible changes to its policy allowing free checked bags, suggesting the carrier could scrap another of its defining perks as it tries to fend off an activist investor.
Southwest has long stood by its “bags fly free” policy, which executives have said differentiates the carrier from competitors — it’s the only major US airline to allow passengers to check two bags at no cost. Chief Executive Officer Bob Jordan said on the company’s earnings conference call in April that it wasn’t considering a change then “because people choose Southwest Airlines because we don’t have bag fees.
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