Southwest Airlines cancelled thousands of flights Monday and is expected to cancel more, with the Transportation Department now set to 'closely examine' the situation. See the potential biases and similarities in reports from wsj, foxbusiness and npr:
hitting the central U.S. and western New York, especially at its important hubs in Denver and Chicago, and was unable to keep up with customer needs as cancellations and delays piled up. In addition, reports across the spectrum cited crew scheduling issues and Southwest's tendency to schedule quick turnaround times between flights as potential causes for the disruptions.Between Thursday and Monday, the airline canceled about 8,000 flights, according to FlightAware.
The Transportation Department"is concerned by Southwest Airlines’ disproportionate and unacceptable rate of cancellations and delays, as well as the failure to properly support customers experiencing a cancellation or delay," and will look into"whether cancellations were controllable and whether Southwest is complying with its customer service plan, as well as all other pertinent DOT rules." On Monday night, Southwest's CEO said,"We had a tough day today.
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