Southwest CEO Bob Jordan gave a timeline of when he expects the airline to return to normal amid pressure from the government to do more for customers.
Most Southwest Airlines flights have been canceled for another day as the airline has struggled to recover from a major winter storm that blasted parts of the U.S. late last week.
Other major domestic airlines, such as Delta, American and United, have all returned to normal operations, with only a handful of flights canceled on Tuesday. "Our network is highly complex and the operation of the airline counts on all the pieces, especially aircraft and crews remaining in motion to where they're planned to go,” Jordan said. “With our large fleet of airplanes and flight crews out of position in dozens of locations. And after days of trying to operate as much of our full schedule across the busy holiday weekend, we reached a decision point to significantly reduce our flying to catch up.
One question is whether the cancellations are because of weather, or could have been prevented by the airline. If the airline is at fault, the Department of Transportation said Southwest Airlines has an obligation to provide additional compensation for customers.
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